Support

Email is read by the person who wrote the app.

The coordinates are wrong, or a photo did not match

Almost always a clock problem rather than a GPS problem. Three things to check, in this order:

• The timezone. EXIF rarely records one. Open the matching controls and set Photo timezone to the zone you were shooting in, or read it from the track. A wrong zone shifts every photo by whole hours.
• The camera clock. Bodies drift, and most are never set for daylight saving. Set the offset in hours, minutes and seconds — or use Set From a Photo, photograph your phone's clock, and let the app work it out.
• The match window. If you were moving fast or the signal was poor, widen it. If frames are snapping to the wrong part of the route, narrow it.

A photo that still will not match can be placed by hand: drag it from the grid onto the map and drop it where you were standing.

I want my original files back

Every original is copied into a backup folder beside the photos before anything is written. Choose Restore Originals from the toolbar's overflow menu and they go back exactly as they were. The backups are kept, so you can restore more than once.

My RAW files got a .xmp file instead of being tagged

That is the iPad behaving as designed. iPadOS cannot run the ExifTool program the Mac uses, and no supported API can rewrite a proprietary RAW container, so the iPad writes an XMP sidecar next to the RAW instead. Lightroom, Camera Raw, Bridge and Capture One all read one, and your original file is never opened for writing.

If you would rather the coordinates went inside the file, tag the same folder on the Mac.

If a sidecar already exists, EasyGeotag refuses to overwrite it and tells you which files it skipped — an existing sidecar usually holds another application's develop settings, and this app only knows about location.

My trips are not showing up on the Mac or iPad

Trips travel over your own iCloud account. Check that all the devices are signed into the same Apple Account and that iCloud Drive is on. Recording works without iCloud — the trip simply stays on the phone, and you can send the GPX file across by any means you like.

I bought it and the other app still wants payment

One purchase covers Mac, iPad and iPhone. If a device has not noticed, choose Restore Purchases on the unlock screen. Make sure it is signed into the same Apple Account that made the purchase; the bundle also works through Family Sharing.

How much is free?

Five photos. Everything else — recording, matching, the map, adjusting clocks — is unlimited before you buy anything. The five only counts photos actually written to.

Privacy

Nothing is collected and there is no server of ours anywhere in the path. The privacy policy has the detail.